1.0 General Terms.​
These terms & conditions of sale (hereafter referred to as ‘terms’) comprise all the terms of contract between the buyer (hereafter referred to as ‘Client’) and Vivid Signs (also referred to as ‘Company’) that apply to all transactions between the Client and the Company relating to the provision of products and services including all quotations, contracts and variations.

​

1.1 Remotely Communication Terms.

To the best of their knowledge, the company will respond to your questions if you choose to contact them via messenger such as text, WhatsApp, or social media platforms. However, using these channels of communication does not constitute a formal agreement or an acceptance of any dates, timing, or costs. Please email the company at contact@vivid-signs.co.uk for additional informal agreements.

​
2.0 Quotations
All quotations provided to the Client by the company are estimates based on information provided by the Client at the time of request. These estimates are subject to variations determined by price variations of the Company’s suppliers, rate of inflation and VAT changes. Quotations are also subject to variations arising from the Client’s changes to the initial request. Quotations are not the final cost, merely an indication of the final cost based on the Client’s request detailed verbally or via electronic communication. All quotations are valid for 30days from the date of issue. The company will not commence any work based on a quotation unless the quotation has been formally accepted by the Client and an order form has been completed (see Note 3).
​
2.1. Orders & Payment​
These terms & conditions of sale (hereafter referred to as ‘terms’) comprise all the terms of contract between the buyer (hereafter referred to as ‘Client’) and Vivid Signs (also referred to as ‘Company’) that apply to all transactions between the Client and the Company relating to the provision of products and services including all quotations, contracts and variations.
​
3. Orders & Payment
The company will not commence any work unless full funds are received from the Client, partial payments are not an agreement for the full works to commence and no manufacturing of the order is likely to start or be completed unless prior arrangements or agreement is made in writing. Vivid Signs may impose additional charges for any information supplied by the Client that is false, incorrect or inadequate, and where the Company has incurred expenses as a result of such errors. Authorisation and approval of any artwork is also formally requested at this stage. All orders must be signed and dated by the Client or an authorised representative of the Client.
​
3.1 Artwork & Original Material
All copyrighted artwork, logos and graphics provided by the Client is the sole property of the Client and ownership remains with them. The Client is responsible for all the rights and licences to reproduce logos or artwork not created by Vivid Signs. All artwork, graphics and original material designed and produced by the company shall remain the property of Vivid Signs. Any artwork supplied by the Client must be in acceptable format as indicated by the requirements stipulated by Vivid Signs. The Client must provide only copies of original artwork and the company will not be responsible for any damage caused as a result of lost, damaged or corrupted artwork. The Client must approve an electronic proof (as necessary) of artwork before production begins.
​
3.2 Confidentiality
The company undertakes not to share any information about the Client to any third party (except its employees and professional advisers as may be necessary in completing the assigned work) without prior consent. Nothing in this Agreement will prevent the Company from making any disclosure of the Confidential Information required by law or by any competent authority. The Company will, on request from the Client, return all copies and records of the Confidential Information to the Client and will not retain any copies or records of the Confidential Information.
​
3.3 Corrections & Amendments to Orders
Once the order form is signed, any corrections or amendments thereafter to that order is subject to additional charges. the company will liaise closely with the Client to verify that all the information provided to them is correct and accurate. The Company will not be liable for any spelling errors, mistakes or misinformation provided by the Client once it has been authorised.
​
3.4 Payment
Payment will be processed once the order has been authorised. Products and services provided by the comapny will be withheld if payment has not been received and/or if funds have not cleared from the Client’s account. A reinstallation charge plus a handling charge of £45 will apply for any payment by cheque that fails to clear.
​
3.5 Cancellation Policy
All payments made once the order has been authorised by the Client are non-refundable.
​
3.6 Refunds & Exchange Policy
All payments made once the order has been authorised by the Client are non-refundable. A full or partial refund will only be made if the liability is established with the Company. An exchange to the value of the actual costs incurred can be negotiated at the Company’s discretion.
​
3.7 Terms for Graphics Removal
Removal of graphics on the Client’s request will incur a fee and a replacement with another graphics will incur the cost of those products or services. Vivid Signs will not be responsible for any removal of paintwork to any vehicle or other surface, following the removal of graphics once applied.
​
3.8 Production & Installation
If specified in the order form, the Company will supply any relevant proofs to the Client for approval of all graphics, artwork and/or design. The order will not proceed until the Client has approved all proofs. Vivid Signs is not responsible for any errors made in the final product due to errors in any proofs that have been authorised
​
3.1 Artwork & Original Material
All copyrighted artwork, logos and graphics provided by the Client is the sole property of the Client and ownership remains with them. The Client is responsible for all the rights and licences to reproduce logos or artwork not created by Vivid Signs. All artwork, graphics and original material designed and produced by Vivid Signs shall remain the property of Vivid Signs. Any artwork supplied by the Client must be in acceptable format as indicated by the requirements stipulated by Vivid Signs. The Client must provide only copies of original artwork and Vivid Signs will not be responsible for any damage caused as a result of lost, damaged or corrupted artwork. The Client must approve an electronic proof (as necessary) of artwork before production begins.
​
3.2 Confidentiality
The company undertakes not to share any information about the Client to any third party (except its employees and professional advisers as may be necessary in completing the assigned work) without prior consent. Nothing in this Agreement will prevent the Company from making any disclosure of the Confidential Information required by law or by any competent authority. The Company will, on request from the Client, return all copies and records of the Confidential Information to the Client and will not retain any copies or records of the Confidential Information.
​
3.3 Corrections & Amendments to Orders
Once the order form is signed, any corrections or amendments thereafter to that order is subject to additional charges. The company will liaise closely with the Client to verify that all the information provided to them is correct and accurate. The Company will not be liable for any spelling errors, mistakes or misinformation provided by the Client once it has been authorised.
​
3.4 Payment
Payment will be processed once the order has been authorised. Products and services provided by Vivid Signs will be withheld if payment has not been received and/or if funds have not cleared from the Client’s account. A reinstallation charge plus a handling charge of £45 will apply for any payment by cheque that fails to clear.
​
3.5 Cancellation Policy
All payments made once the order has been authorised by the Client are non-refundable.
​
3.6 Refunds & Exchange Policy
All payments made once the order has been authorised by the Client are non-refundable. A full or partial refund will only be made if the liability is established with the Company. An exchange to the value of the actual costs incurred can be negotiated at the Company’s discretion.
​
3.7 Terms for Graphics Removal
Removal of graphics on the Client’s request will incur a fee and a replacement with another graphics will incur the cost of those products or services. The company will not be responsible for any removal of paintwork to any vehicle or other surface, following the removal of graphics once applied.
​
3.8 Production & Installation
If specified in the order form, the Company will supply any relevant proofs to the Client for approval of all graphics, artwork and/or design. The order will not proceed until the Client has approved all proofs. The company  is not responsible for any errors made in the final product due to errors in any proofs that have been authorised